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S23ULTRA frozen screen

(Topic created: 11-13-2023 03:11 AM)
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Yuka206
Astronaut
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Galaxy S23

Today my s23 ultra touch screen stopped working, but my S Pen still works I have no idea how this happened. I tried all of that but they didn't work.any advice out there for this?

 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Thanks for sharing this concern with us. We have a few tips to help deal with your screen freezing. The 1st thing you would want to do. It is performing a soft reset by powering off your device for a few minutes. I understand the S-Pen is still working, but not the touch screen. This could mean a 3rd party app or software could be causing issues. Take a look at the link here for the steps to putting your phone in Safe Mode. 
If you are still experiencing this symptom after putting your device in Safe Mode. We have a guide that covers what to do when your phone is not responding. Check out the link below for troubleshooting. If you have additional questions. Please feel free to contact us by sending a private message to one of the moderators. Thank you!
http://www.samsung.com/us/support/troubleshooting/TSG01213974/

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SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Thanks for sharing this concern with us. We have a few tips to help deal with your screen freezing. The 1st thing you would want to do. It is performing a soft reset by powering off your device for a few minutes. I understand the S-Pen is still working, but not the touch screen. This could mean a 3rd party app or software could be causing issues. Take a look at the link here for the steps to putting your phone in Safe Mode. 
If you are still experiencing this symptom after putting your device in Safe Mode. We have a guide that covers what to do when your phone is not responding. Check out the link below for troubleshooting. If you have additional questions. Please feel free to contact us by sending a private message to one of the moderators. Thank you!
http://www.samsung.com/us/support/troubleshooting/TSG01213974/

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