Original topic:

Samsung cloud back up

(Topic created: 02-23-2024 09:26 AM)
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useryRAR15LjQR
Asteroid
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Galaxy S23
Hi has anyone having problems on backing up their data on the samsung cloud? I've tried everything.
8 Replies
notforhire
Honored Contributor
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Galaxy S23

any data in particular??

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useryRAR15LjQR
Asteroid
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Galaxy S23
Data from the samsung cloud
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notforhire
Honored Contributor
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Galaxy S23

I'm not sure what you're trying to accomplish. You're referencing data that is in the cloud. Data in the cloud is, by definition, backed up. Are you trying to restore data from the cloud?

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useryRAR15LjQR
Asteroid
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Galaxy S23
No I'm trying save it and the factory reset the phone
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notforhire
Honored Contributor
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Galaxy S23

so you're saying that none of the categories in the Samsung Cloud app are backing up? everything is toggled on to be backed up? you tap on the "back up now" button and it refuses to perform?

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useryRAR15LjQR
Asteroid
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Galaxy S23
Yes it refuses to backup
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notforhire
Honored Contributor
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Galaxy S23

clear cache and data in the app, force stop, and start over. see if that helps.

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useryRAR15LjQR
Asteroid
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Galaxy S23
Ok thank you
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