Original topic:

Screen randomly turns on and try to unlock with face

(Topic created: 03-01-2024 05:37 AM)
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aherabarijohn
Constellation
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Galaxy S23
Hello. Why does my s23 ultra randomly turn on and try to unlock using my face unlock option? That's annoying and I'm starting to wonder if it's a hack.
1 Reply
geek1
Halo
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Galaxy S23

If your Samsung Galaxy S23 Ultra is randomly turning on and attempting to unlock using the face unlock feature without your input, it could be due to various reasons, and it's essential to investigate to determine the cause. Here are some possible explanations and steps to address the issue:

  1. Environmental Factors:

    • Ensure that the environment where you keep your phone is well-lit. Face unlock relies on good lighting conditions, and if the room is too dark or too bright, it may struggle to recognize your face accurately.
  2. Screen Interaction:

    • It's possible that unintentional touches on the screen or inadvertent triggering of the power button could be causing the phone to wake up and attempt face unlock. Consider using a screen protector that may prevent accidental touches.
  3. Check Face Unlock Settings:

    • Go to Settings > Biometrics and Security > Face recognition. Ensure that the face unlock settings are configured correctly. You may find options related to speed, recognition, and additional security measures.
  4. Re-Enroll Your Face:

    • Delete the existing face data and re-enroll your face. This can help improve the accuracy of face recognition.
  5. Optical or Sensor Issues:

    • There may be issues with the front-facing camera or sensors responsible for face unlock. Ensure that the camera is clean and free of any obstructions. If you notice persistent problems, consider reaching out to Samsung support.
  6. Software Update:

    • Ensure that your phone's software is up-to-date. Software updates often include improvements and bug fixes that could address unexpected behavior.
  7. Security Concerns:

    • While less likely, it's important to consider the possibility of security threats. Ensure that your device is protected with a strong PIN, password, or pattern as a backup to face unlock. Regularly review your device for any unusual activities or applications.
  8. Factory Reset (as a Last Resort):

    • If the issue persists and other troubleshooting steps haven't been successful, you may consider performing a factory reset. Before doing this, make sure to back up your important data, as a factory reset will erase all data on your device.
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