Original topic:

Unable to Log into Instagram App in my Samsung S23 Phone.

(Topic created: 10-14-2024 01:45 AM)
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ananth_v_v
Asteroid
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Galaxy S23

Phone model : Samsung S23

Phone Model name : SM-S911B/DS

S/w version : Android 14

App Name : Instagram 

App version: 352.1.0.41.100

I am Unable to Log into my Instagram App in my Samsung S23 Phone, but I am able to login via Browser and other devices. 

Error: Incorrect password

Steps tried and still unsuccessful:

  1. Cleared cache and data and tried to login
  2. Reset instagram password and tried to login
  3. Uninstalled the app, restarted the phone and reinstalled the app
  4. Installed downgraded version of the app through apkmirror
  5. Uninstalled through revo unistalled and clean all files and reinstalled the app.

Fun fact, I had my friends try to login to Instagram app on my phone, they can't too and get the same error.

Do anyone have this issue? Can someone please help here? 

 

5 Replies
MrPottter
Asteroid
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Galaxy S23
its the device, you should back up your personal data to the cloud and erase all personal data the hard reset the device.
ananth_v_v
Asteroid
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Galaxy S23

Thank you so much for the quick feedback.

Can you explain what would be the reason, I usually log out of instagram to be honest, but this is something new

Also, just checking if there is any other solution apart from the factory reset?

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meself
Honored Contributor
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Galaxy S23
A reset wouldn't fix it
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MrPottter
Asteroid
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Galaxy S23
All I know other than factory reset is to reset the system settings to default and then restart the device.
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meself
Honored Contributor
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Galaxy S23
I would contact Instagram or check there support pages
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