Unable to locate label for trade-in after downloading on S23 Ultra

[Lauren8984]

Trying to download and print my label and it says it's downloaded but I can't find it I also looked in the myfiles app and its not there please help. This is for s23 ultra

[userZNnTdcqwZP]

If you looked in My Files and could not find it in either Documents or Downloads, is there still a notification indicating the label was downloaded?

[Lauren8984]

This is what I get

[userZNnTdcqwZP]

I know it said "your label has been downloaded" but you can tap download label again to download it to your phone.

[Lauren8984]

I did that nothing happens

[userZNnTdcqwZP]

If you try to download the label on Samsung app, maybe try download it from Samsung website using a browser like Chrome or Samsung Internet.

I think Samsung also sent an email to download the label too. You could download it from that link.

[Lauren8984]

Maybe I have to try from a regular computer it just automatically opens the app

[Tidbitty]

Open my files app and tap on documents. It should be a pdf.

[Lauren8984 · Accepted solution]

Had to go to my secured folder app and it was under there thanks everyone!