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Unable to locate label for trade-in after downloading on S23 Ultra

(Topic created: 03-12-2023 06:05 AM)
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Lauren8984
Asteroid
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Galaxy S23

Trying to download and print my label and it says it's downloaded but I can't find it I also looked in the myfiles app and its not there please help. This is for s23 ultra

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Solution
Lauren8984
Asteroid
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Galaxy S23
Had to go to my secured folder app and it was under there thanks everyone!

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8 Replies
userZNnTdcqwZP
Supernova
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Galaxy S23
If you looked in My Files and could not find it in either Documents or Downloads, is there still a notification indicating the label was downloaded?
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Lauren8984
Asteroid
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Galaxy S23
This is what I getScreenshot_20230312_093751_Shop Samsung.jpg
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userZNnTdcqwZP
Supernova
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Galaxy S23
I know it said "your label has been downloaded" but you can tap download label again to download it to your phone.
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Lauren8984
Asteroid
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Galaxy S23
I did that nothing happens
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userZNnTdcqwZP
Supernova
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Galaxy S23
If you try to download the label on Samsung app, maybe try download it from Samsung website using a browser like Chrome or Samsung Internet.

I think Samsung also sent an email to download the label too. You could download it from that link.
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Lauren8984
Asteroid
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Galaxy S23
Maybe I have to try from a regular computer it just automatically opens the app
Tidbitty
Supernova
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Galaxy S23
Open my files app and tap on documents. It should be a pdf.
Solution
Lauren8984
Asteroid
Options
Galaxy S23
Had to go to my secured folder app and it was under there thanks everyone!