Original topic:

Dual app screen time

(Topic created: Thursday)
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jerseydude
Asteroid
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Galaxy S24
Screen time doesn't work for dual messager apps 

1 Reply
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

If your Screen Time feature isn't working within a "Dual App" mode, it's likely because most devices are designed to not track screen time separately within split-screen or dual app functions, meaning the combined usage of both apps will be counted as a single session, potentially allowing users to bypass Screen Time limits by switching between apps in dual mode; check your device's specific settings to see if there's an option to enable individual app tracking within split-screen mode; if not, you might need to use apps separately to properly manage Screen Time.
Things you can check.
- Go to your device's Screen Time settings to see if there's an option to track individual apps within split-screen mode.
- Check if any specific apps are explicitly excluded from Screen Time monitoring.
- Ensure your device is running the latest software updates, which might include improvements to Screen Time functionality.
- The last option would be submitting an Error Report. Follow the link below for the steps
https://www.samsung.com/my/support/apps-services/how-to-send-an-error-report-on-your-galaxy-device/

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