Thanks for reaching out. I can completely understand how frustrating it can be to not have your Mic not working on your device. May I ask you what troubleshooting steps have you tried?
I recommend trying these few troubleshooting steps if you haven't already.
Use Samsung Members App: Open the app, go to Support > Phone diagnostics > Mic test to run tests on both microphones.
Reset All Settings: Go to Settings > General Management > Reset > Reset all settings. This resets network, accessibility, and other settings but keeps your data.
Check App Permissions: Go to Settings > Apps, select the problematic app, tap Permissions, and ensure Microphone access is allowed.
Clear Cache/Data: In the same app settings, go to Storage, then Clear Cache, and try Clear Data (this logs you out).
Test in Safe Mode: Boot into Safe Mode (hold Power Off) to see if a third-party app is the culprit
Factory Reset: As a last resort, back up your data and perform a factory reset (Settings > General Management > Reset > Factory data reset)
If none of the troubleshooting steps above helped, then it's recommended to have your device evaluated by a certified Technician at your nearest location. Follow this link here: http://www.samsung.com/us/support/service/location
Please let us know if you need any further assistance.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
The first time, you guys messed with my fingerprint reader until I raised enough of an issue. Now you have messed with the Mic used when using Google search
Oh sorry. When I got the Google mic to search, it doesn't hear me. I just did the Samsung device check and mic 1 didn't pick up my voice, when I let it know it didn't work, Samsung put check ok and moved on
Thanks for reaching out. I can completely understand how frustrating it can be to not have your Mic not working on your device. May I ask you what troubleshooting steps have you tried?
I recommend trying these few troubleshooting steps if you haven't already.
Use Samsung Members App: Open the app, go to Support > Phone diagnostics > Mic test to run tests on both microphones.
Reset All Settings: Go to Settings > General Management > Reset > Reset all settings. This resets network, accessibility, and other settings but keeps your data.
Check App Permissions: Go to Settings > Apps, select the problematic app, tap Permissions, and ensure Microphone access is allowed.
Clear Cache/Data: In the same app settings, go to Storage, then Clear Cache, and try Clear Data (this logs you out).
Test in Safe Mode: Boot into Safe Mode (hold Power Off) to see if a third-party app is the culprit
Factory Reset: As a last resort, back up your data and perform a factory reset (Settings > General Management > Reset > Factory data reset)
If none of the troubleshooting steps above helped, then it's recommended to have your device evaluated by a certified Technician at your nearest location. Follow this link here: http://www.samsung.com/us/support/service/location
Please let us know if you need any further assistance.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
