Facebook Messenger Custom Sound Notification for Each Chat

[Eleventh_Blessing]

I like having a different notification sound play when I receive a chat message from certain people I stay in regular contact with on Facebook Messenger, that way if I’m not by my phone & I hear a certain sound when they message me, I will know which person is messaging me. I am able to do this successfully with my text messages, and I was able to do this successfully in Messenger on my Galaxy S9 (yes, I actually still used the S9 until 2 days ago); however, I have had no success with this on my new Galaxy S24.

I texted w/ a Samsung rep & was told this is an issue I need to take up with Facebook, but I can not find Facebook’s contact info. I am hoping someone in the Samsung community can help. I have done a deep dive search on this, to no avail.

What I did:

1. On my S24, went to Settings > Notifications > Advanced Settings > Toggle on “Manage notification categories for each app”
2. Opened Facebook Messenger > tapped on a chat thread > tapped on the circled “i” in the top right hand corner > scrolled down & tapped on “Notification & sounds” > tapped on “Customize notifications” > tapped on “Sound” > picked out a sound

However, even with these settings, it is just playing the default Messenger app sound any time these people message me, even though I have selected a custom sound for them. I tried uninstalling the Messenger app, restarting, then re-installing the app with the custom settings. Unfortunately, that did not work. ☹

[camerakid22]

Did you ever find the solution? My husband and I are trying everything we can think of and anything we can find to get my individual tones on FB messenger back!

[Eleventh_Blessing]

No, I did not. 😞

[realaud]

All I can suggest is that if it's really important to you, you are probably better off making sure you have a current phone backup and then factory resetting the phone, which may clear out whatever is tangling it up. I always consider resets a last resort, but at least it's not so much of a hassle these days with easy restoration of backups.  Whether you decide to do that or not really depends on how important it is for you to resolve this particular issue.