Home screen fail

[SarahJulianne]

Hello, 

I'm having a major issue where I have the picture widget on multiple home screens with multiple pictures in it, but it keeps failing where it won't display the pictures. This wouldn't be an issue except I have a ton of them on multiple home screens. Technical support showed me I can change the resolution from 5x6 to 5x5 and it will reload the picture widgets and then I can change it back to 5x6. The problem with this is that it moves around everything just because there isn't enough room and it adds multiple other home screens and I have to move everything back where it was and delete all these extra pages. A complete hassle. This is an issue for technical support to correct. 

Thank you

[PrivacyandSecurity]

Can't you just lock your homescreens after completely the process? Also, clear your cache. On the device and the app. Restart if you have to before getting started.

[SarahJulianne]

Hello, yes I can lock the home screen. Yes, it was locked. Yes, we went into safe mode and cleared the cache. No, it didn't work. Thank you

[PrivacyandSecurity]

Wow, sorry to hear that.

[SarahJulianne]

Thank you

[SarahJulianne]

Here we go again

[SarahJulianne]

Oh my bad it hasn't even been a day and it happened again

[SarahJulianne]

And I have to delete all these extra pages that were created. They need to fix this.