Original topic:

Important notification received when phone unlocked

(Topic created: 10-07-2024 04:10 PM)
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shahabdullah381
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Galaxy S24

Dear Support Team,

I am writing to bring to your attention a critical issue that has resulted in significant financial losses for me as a user of the S24 Ultra.

The issue pertains to the delayed notifications from financial apps, which has caused me to miss crucial order notifications and consequently miss out on valuable opportunities.

The affected apps include Fiverr and other Financial apps all of which experience notification delays until the device is unlocked. This issue has persisted despite my efforts to resolve it by following various troubleshooting steps suggested in the user forums, such as resetting app preferences, disabling battery saver, removing battery optimization restrictions, and turning off Wi-Fi power saving. I kindly request your urgent attention to this matter, as it is severely impacting my ability to effectively manage my financial activities and make timely decisions. I would greatly appreciate any assistance or guidance you can provide to resolve this issue and ensure that I receive timely notifications from these essential financial apps. Thank you for your prompt attention to this matter.

Best regards

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2 Replies
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Galaxy S24

@shahabdullah381 

How to fix.

Long press the apps that are affected then click the Info icon of the app.

in there look for battery, click it and change it from optimized to UNRESTRICTED. 

Sound like the battery optimization is your problem.

 

If this fixes your issue please mark this reply as solution for the next person that may have the same problem.

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shahabdullah381
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Galaxy S24

I did but again lost 2 orders of mine . When i check phone by unlocking then i start receiving notification

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