Original topic:

S24 ultra photo optimization issue.

(Topic created: a month ago)
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S24victim
Asteroid
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Galaxy S24

So, as many people are aware, the S24 ultra has an issue with editing photos after they have been taken even when the intelligent optimization setting is set to minimal. 

 
The issue occurs only while taking photos in 50 and 200mp setting 
 
The following settings have been adjusted in an attempt to fix this 
 
Camera settings > intelligent optimization >minimal [ takes pictures as fast as possible by not optimizing pictures after they are taken ]
 
Gallery > settings > super hdr off
 
If anyone has any ideas reach out. I have also tried setting phone to developer mode and looking around through there. 
 
Samsung response 
 
I have made the attempt several months apart to rectify this issue with tech support. However it seems they cannot fix it. They go so far as to try and have me factory reset my phone. Which makes absolutely zero sense. Not to mention I did it the first time around and then updated the software etc etc. The end result is the issue persists. 
 
At this point I think the only action is a collective complaint being made to Samsung. I haven't seen a single thread praising this feature and I am certain everyone who has experienced this issue understands that the photos that are being edited all look like garbage after they are... " optimized"
 
Anyway. If anyone has figured out how to fix it..... cuz we know tech support hasn't please let me know 
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kimberleigh
Comet
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Galaxy S24
This may sound like a dumb question, but have you tried resetting the camera back to factory settings ? Just a thought
S24victim
Asteroid
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Galaxy S24
Yes part of the tech support process
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kimberleigh
Comet
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Galaxy S24
Ok... was the 1st thing I thought of but didn't see it
S24victim
Asteroid
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Galaxy S24
Hey, no worries. I've tried everything I could find in every Reddit and forum that mentions it.
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kimberleigh
Comet
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Galaxy S24
If I think of anything else, I'll let you know.
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