Original topic:

S24 ultra video quality sucks when uploaded or sent via messenger

(Topic created: 04-10-2024 11:14 PM)
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NJ06
Constellation
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Galaxy S24
The colours are burnt out/ oversaturated once uploaded. Does anyone experiencing this? 
4 Replies
Rydah
Samsung Care Ambassador
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Galaxy S24
Hey there.

I haven't experienced this myself but I've read from others that they turned off HDR10+ in the cameras settings and that the issue went away.

You can try turning HDR10+ by opening the Camera app>Press Settings>Advanced video options and then turn off HDR10+.

After that, try recording a sample video and testing it on your messaging app to see if that helps.

Best regards,
Rydah
Samsung Care Ambassador

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D26
Constellation
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Galaxy S24

My HDR10+ is not turned on but I'm experiencing this issue. Video quality becomes blurry when shared in whatsapp or uploaded to messenger.

psst
Constellation
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Galaxy S24

I have experienced this problem, too. Now I have turned off HDR10+ (in fact, I turned off HEVC completely and now I'm using H.264, just in case)

But, my question is - how can I repair the videos I created while the HDR10+ feature was on? Are they completely lost? Hope not...

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psst
Constellation
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Galaxy S24

A follow-up to my own message. Some more info + a possible fix for broken videos. Hope this will be useful for others.

The videos made with the HDR10+ option turned on look perfect when viewed on my phone (S24 Ultra), but when I download them to my dekstop, they show a few faults which make them unusable:

  • flickering
  • washed-out colours
  • or extremely over-saturated colours

All these faults happen randomly in a single video. It looks as if the HDR algorythm was chaotically fighting to adjust to the tricky lighting conditions. 

I experimented a bit and found a way to "fix" those videos:

  1. I upload them to my vimeo account
  2. vimeo transcodes them
  3. I can then download the videos from vimeo (do not download the original, but the vimeo-transcoded copy)

Works for me, hope it will help somebody else.

Still, it is a workaround, I hope this issue gets fixed in a S24 software update.

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