S24 ultra video quality sucks when uploaded or sent via messenger

[NJ06]

The colours are burnt out/ oversaturated once uploaded. Does anyone experiencing this? 

[Rydah]

Hey there.

I haven't experienced this myself but I've read from others that they turned off HDR10+ in the cameras settings and that the issue went away.

You can try turning HDR10+ by opening the Camera app>Press Settings>Advanced video options and then turn off HDR10+.

After that, try recording a sample video and testing it on your messaging app to see if that helps.

[D26]

My HDR10+ is not turned on but I'm experiencing this issue. Video quality becomes blurry when shared in whatsapp or uploaded to messenger.

[psst]

I have experienced this problem, too. Now I have turned off HDR10+ (in fact, I turned off HEVC completely and now I'm using H.264, just in case)

But, my question is - how can I repair the videos I created while the HDR10+ feature was on? Are they completely lost? Hope not...

[psst]

A follow-up to my own message. Some more info + a possible fix for broken videos. Hope this will be useful for others.

The videos made with the HDR10+ option turned on look perfect when viewed on my phone (S24 Ultra), but when I download them to my dekstop, they show a few faults which make them unusable:

• flickering
• washed-out colours
• or extremely over-saturated colours

All these faults happen randomly in a single video. It looks as if the HDR algorythm was chaotically fighting to adjust to the tricky lighting conditions. 

I experimented a bit and found a way to "fix" those videos:

1. I upload them to my vimeo account
2. vimeo transcodes them
3. I can then download the videos from vimeo (do not download the original, but the vimeo-transcoded copy)

Works for me, hope it will help somebody else.

Still, it is a workaround, I hope this issue gets fixed in a S24 software update.

[sinbad128]

Thank you for that reply. I have the same issue as you do. I just discovered it when I tried to video record my son's 8th grade graduation. When viewing the graduation on my s24 Ultra, it's perfect, BUT the instance I sent to other family members Via (messages) it was completely Blurry! The entire video was blurry, no matter who I sent it too. I'm very disappointed..