Original topic:

Samsung Email app - No attachment for Zoom and Teams email app

(Topic created: 2 weeks ago)
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ashleyh4
Cosmic Ray
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Galaxy S24

Hi,

I recently upgraded from the Samsung Note 9 to the Samsung S24 Ultra. I am having issues with the Samsung email app on the Ultra that I didn't with the Note 9.  I used to receive an attachment to save to my calendar in the email for Teams and Zoom meetings, and now there's nothing attached, so I can't save the invite to the Samsung calendar.  I went through Samsung support and they were 0 help to me and messed up my email by deleting and reinstalling with nothing changed.  I didn't have this issue with my samsung note 9 and had that phone for 5 years.  Does anyone know why I am not receiving an attachment to email invite? I downloaded Outlook to my phone and the attachments appear there, but I don't like Outlook and would prefer to use Samsung email app.

Any advice how to get the Samsung email app to show the email invite attachments?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S24

Hey there! I can definitely understand the importance of needing the attachments to come through in your emails. If you've already tried troubleshooting with our phone support, the next thing I would suggest is to possibly reach out to the developer of Teams and Zoom!

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