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‎03-21-2025 03:54 AM (Last edited ‎03-21-2025 06:43 AM by SamsungBrown ) in
Galaxy S24For the last week or so, if I'm on messenger and my s24 ultra switches to landscape then back to portrait, screen goes black for about 20-30 seconds, and will erase anyessage im currently typing.. soon after the last security update is when it started actually
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‎03-22-2025 08:11 PM in
Galaxy S24Hey there! I can absolutely understand how frustrating it is when your screen is going black involuntarily. I found some troubleshooting that may help!
Restart Your Device: A simple restart can often resolve temporary software glitches.
Update Messenger: Ensure you have the latest version of the Messenger app installed.
Check for Software Updates: Make sure your Samsung device's operating system is up to date.
Clear Messenger Cache and Data:
Go to your phone's settings and open the application manager.
Tap on Messenger.
Tap on "Storage".
Tap on "Clear Cache" and then "Clear Data".
Reinstall Messenger: If the problem persists, try uninstalling and reinstalling the Messenger app.
If you've gone through these troubleshooting and the black screen is still persisting the next thing I would suggest is to reach out to Facebook directly!

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‎03-22-2025 08:11 PM in
Galaxy S24Hey there! I can absolutely understand how frustrating it is when your screen is going black involuntarily. I found some troubleshooting that may help!
Restart Your Device: A simple restart can often resolve temporary software glitches.
Update Messenger: Ensure you have the latest version of the Messenger app installed.
Check for Software Updates: Make sure your Samsung device's operating system is up to date.
Clear Messenger Cache and Data:
Go to your phone's settings and open the application manager.
Tap on Messenger.
Tap on "Storage".
Tap on "Clear Cache" and then "Clear Data".
Reinstall Messenger: If the problem persists, try uninstalling and reinstalling the Messenger app.
If you've gone through these troubleshooting and the black screen is still persisting the next thing I would suggest is to reach out to Facebook directly!
