Software is on a loop

[Katzanova1]

I just got a replacement phone yesterday transfer was completed but now the software is on a constantly repeating itself. How do I stop this?

I have turned off the phone and restarted it still happening. I have reset the wifi network still happening. 

I'm not interested in another phone fix this one 

[meself]

Is there just a reboot or what do you mean

[Katzanova1]

It's repeating the same message software updates It's on a loop

[meself]

Might need to goto settings than down to software update to get the uodate

[Katzanova1]

Update successful. It's repeating itself saying to update the same thing.

[BruZZi]

Try wiping the cache partition:

https://techwiser.com/how-to-wipe-cache-partition-on-samsung-galaxy-phones-and-what-happens-when-you...

[Katzanova1 · Accepted solution]

I called Samsung and they were able to help me a whole lot better than you have

[meself]

Did you get it fixed

[Katzanova1]

Yes