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8 hours ago in
Galaxy S24Hi @samsung
I have a new S24 Ultra and the touchscreen has stopped functioning. The S Pen works, but finger touch functionality does not. I have tried multiple force restarts, but nothing. The only thing that resolves the problem temporarily is a factory reset.
Is there a fix for this?
Spending over $2k on a phone and having these problems is frustrating to, say the least.
Thanks
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7 hours ago in
Galaxy S24- Mark as New
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6 hours ago in
Galaxy S24@Crivita Have you tried booting into safe mode?
If it works properly while booted in safe mode, you have a 3rd party app causing this issue. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/
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4 hours ago in
Galaxy S24![](/skins/images/200D0B32A56541003235058754E4DCCF/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/200D0B32A56541003235058754E4DCCF/responsive_peak/images/icon_anonymous_message.png)