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09-06-2024 04:53 AM in
Galaxy S24Hi @samsung
I have a new S24 Ultra and the touchscreen has stopped functioning. The S Pen works, but finger touch functionality does not. I have tried multiple force restarts, but nothing. The only thing that resolves the problem temporarily is a factory reset.
Is there a fix for this?
Spending over $2k on a phone and having these problems is frustrating to, say the least.
Thanks
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09-06-2024 06:15 AM in
Galaxy S24- Mark as New
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09-06-2024 03:42 PM in
Galaxy S24New Zealand Dollars
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09-06-2024 04:26 PM in
Galaxy S24@Crivita Unfortunately you have landed in the user to user discussion for Samsung US products. To find the discussion area for New Zealand, visit https://www.samsung.com/us/common/visitlocationsite/
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09-06-2024 06:08 PM in
Galaxy S24- Mark as New
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09-06-2024 07:22 AM in
Galaxy S24@Crivita Have you tried booting into safe mode?
If it works properly while booted in safe mode, you have a 3rd party app causing this issue. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/
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09-06-2024 03:27 PM in
Galaxy S24Thank you. Unfortunately that didn't work.
Cheers
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09-06-2024 09:16 AM in
Galaxy S24