Original topic:

Touchscreen Fail

(Topic created: 09-06-2024 04:53 AM)
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Crivita
Asteroid
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Galaxy S24

Hi @samsung

I have a new S24 Ultra and the touchscreen has stopped functioning. The S Pen works, but finger touch functionality does not. I have tried multiple force restarts, but nothing. The only thing that resolves the problem temporarily is a factory reset.

Is there a fix for this?

Spending over $2k on a phone and having these problems is frustrating to, say the least.

Thanks

7 Replies
DeltaBravo94
Comet
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Galaxy S24
Request a warranty repair or replacement. $2K wow? Mine only was about $1.2K.
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Crivita
Asteroid
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Galaxy S24

New Zealand Dollars

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@Crivita Unfortunately you have landed in the user to user discussion for Samsung US products. To find the discussion area for New Zealand, visit https://www.samsung.com/us/common/visitlocationsite/ 

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DeltaBravo94
Comet
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Galaxy S24
OK makes sense
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@Crivita Have you tried booting into safe mode?

If it works properly while booted in safe mode, you have a 3rd party app causing this issue. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/  

Crivita
Asteroid
Options
Galaxy S24

Thank you. Unfortunately that didn't work. 

Cheers

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PrivacyandSecurity
Cosmic Ray
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Galaxy S24
Run the diagnostics from this app on it.
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