Original topic:

When using screen curtain, it's freezing my phone?

(Topic created: a month ago)
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Galaxy S24

I've been using screen carton for a while, and recently I ran into an issue let's say I'm watching YouTube or playing music I will use screen curtain, and my whole screen will go dim everything will lock up it's even hard to tell what's on the screen I also see an error from Good guardians only thing I could do to get out of it since the touch screen is incapable of recognizing any screen taps since it is frozen is hard boot by holding down the buttons on the side of the phone anybody else experiencing this. Galaxy s24 ultra on the latest firmware versions

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@Iceblu12177 What is the error that you are seeing from Good Guardians? 

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Galaxy S24
I believe it said something good guardians stopped responding. If you have a Galaxy s24 ultra just open up YouTube enable the curtain it might not happen the first time but then try it again.
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Galaxy S24
Something about good guardians has stopped . It happened like three times but the screen is so dark that it's hard to read anything on the screen when this happens. And no matter what you touch on the display you cannot get it unlocked you have to hard reboot with the power button. I tried this multiple times and multiple times it froze my phone and I had no choice but to hard reboot in order to recover
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