Original topic:

usb c headphones not work, music only comes from phone speaker

(Topic created: Tuesday)
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ranmoo84
Constellation
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Galaxy S24

I have had my S24 Ultra for about two months ... no issues until a few days ago (and perhaps unaffiliated with this issue, but the day after a system update on Feb. 14th)  ......... originally I had no issues playing music or audio through the usb c headphones .... initially I used an adapter for usb c to 3.5mm because that is what most of my wired headphones were ... since this issue developed I have bought a pair of usb c DAP compatible headphones .... but those do not work either when I plug them in  .... everything always only plays through the external speaker.

I have re-booted.   ....  Again it is only 2 months old and I have had a protective case on it so that the usb opening itself should not be dirty or contaminated ...... I have searched for app and system  updates and firmware updates ... everything seems up to date.   I have initiated  "Developer  Options" under settings  and disabled "USB Audio Rerouting".  Please provide any other actions I can attempt please.

1 Reply
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello ranmoo84, Welcome to the Community. We understand how frustrating it is to not be able to use the headphones with your S24 Ultra.

Are you having any concerns with charging the phone?

Have you tried using the headset without the case to see if the case is interfering?

Have you tried the steps here? https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-usb-type-c-earphones-are-not-wo...

 

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