Couldn't Update S25 Ultra software

[OMEN20]

When we received the February update, I tried to update my S25 Ultra, but it wouldn't update and gave this message: "Couldn't update. Try updating using Smart Switch on your computer or contact Customer Service." Everything is updated on the phone. I tried restarting and loading safe mode, but nothing seems to work.

Please help

[OMEN20]

Screenshot

[Tom6068]

Have you tried smart switch? I know that may seem cumbersome and I agree as your own internet connection should be good enough. But in the end, it would not hurt to see if you can get the update through that process.

[OMEN20]

I tried that on my computer, and it didn't see the phone at all. Smart Switch on the computer is looking for another computer, not a phone. The phone was connected to other apps like Dex and Gallery on the computer

[Tom6068]

Have you tried a direct connection like using a C to USB A connection wire to connect to your PC port? Newer PCs even have type C ports for a C to C connection.

[userkapaFkfkH6]

Having the same problem with the February update.

[OMEN20]

Did you figure out what you are going to do about it?

[TheF15Mechanic]

If you your using a physical Card on a unlocked thats from at&t or Tmobile. Try removing the card and resetting the network settings. You'll have to setup the wifi again most likely. Shutdown and then turn on and try again. If it's ESIM then I'm not sure. One question if your using physical Sim did you contact the carrier or just put it in and went with that? I'm trying to see if that may be an issue with AT&T and Tmoibe has been reported so far on unlocked units

[OMEN20]

I haven't tried this yet, but I will as soon as possible. Yes, I do have a SIM card from Verizon, and it is automatically activated. I have two phones; one works fine and received the update, but the other one did not.
Both has sim card from Verizon.

[Tom6068]

eSim can be toggled off and then back on again. It even has that function in the settings/connection/sim manager