JUMP TO SOLUTION Solved

Original topic:

Post OneUI 8.5 Upgrade / Video Call Issue.

(Topic created: 05-28-2026 12:25 PM)
1437 Views
userIzHov1g89d
Asteroid
Options
Galaxy S25
After the OneUI 8.5 upgrade, video chat with another android phone (even another Samsung phone with oneUI 8.5) fails. It keeps saying "video declined". If the other phone tries the same, they get a "video declined" error as well. This seems to work fine before the upgrade as I would make routine video call.

Just a side note, video calls through google Meet do still work however.
104 Replies
userBEQTe5ePj5
Constellation
Options
Galaxy S25
Crazy as it seemsat least with AT&T, there are A LOT of things like this happening after updates...I even was told to upgrade my phone for a different upgrade issue....ugh...so I guess AT&t is railroading us to be 9n the Google bandwagon!?????!!!! AT&T S$#@S now!
0 Likes
purpledice7689
Constellation
Options
Galaxy S25
After the update on 25S Ultra on ATT I'm not able to video call and everytime I tried it says disconnected. I have restarted the phone and went in the settings to see if something was off. 
Robin621k
Honored Contributor
Options
Galaxy S25
Both Samsung and AT&T are aware of the situation, when will it be fix, hopefully in the next update.
Solution
userIzHov1g89d
Asteroid
Options
Galaxy S25

After receiving the most recent security patch both of my Samsung Galaxy s25+ (S936USQSACZE1), I can now make video phone calls again. 

I suggest everyone on this post who has received the security patch attempt this as well and confirm. 

paul26
Constellation
Options
Galaxy S25
After update I no longer have access to video chat with contacts
0 Likes