S25 Ultra Bluetooth issues with Galaxy Buds 3 Pro and Watch Ultra

[Macenstine]

Got my S25 Ultra the other day and it's been great so far, or so I thought. This afternoon I realized that my Watch Ultra  was no longer paired after I already transferred it to the new device from my old S22 Ultra. I repeatedly tried to go through the pairing/transfer process with the Wearable app and it repeatedly failed. After a lot if trial and error, including paring it back to the S22 Ultra, I got it hooked back up to the S25 Ultra. I thought it was just a one-off glitch I happened to encounter, but unfortunately not. I just now went to use my Galaxy Buds 3 Pro (which I had unpaired while troubleshooting the watch issues earlier) only to find that I could no longer pair the buds. The new device notification pops up whenever the case is opened, but the pairing process failed like four times in a row. I sat thinking about what to do for a few minutes and looked down at my phone to realize somehow it finally paired to the buds. I then proceeded to tap around in the wearables app and discovered that my watch has become COMPLETELY UNPAIRED AGAIN!!!! I tried initiating the pairing process and it asks if I want transfer to a new phone after I already did twice!!!! Obviously there are some serious bluetooth issues that need to be addressed. I'm not sure if it's the phone or the Wearables app but this has effectively made both my peripherals useless. Please help! Also I have completely un-paired both devices multiple times throughout this whole ordeal and that hasn't made any difference.

[realaud]

Have you tried resetting your network and Bluetooth settings? This will erase all your networks and paired devices and you will have to set them up again from scratch.

[Ahr69]

Since the data from your watch has been transferred to your new phone, the trick is to reset your watch then let it automatically pair to the new phone. That's what I had to do for my Galaxy 5 watch. Hope it helps.

[Johnzz4]

I'm having the exact same issue between my s25 ultra and watch ultra.

[Macenstine · Accepted solution]

Well so even though I had a recent backup of the watch I was hesitant to do the reset. I didn't really have any other option at this point so I went ahead and did it. It did the trick. Pairing worked on the first try and the backup restored successfully meaning all I have to re-set up is Samsung Pay. Thanks for the suggestions guys and for others, if you have backups, give the reset a try.

[realaud]

You should have tried the network reset first, probably would have accomplished the same thing, and you wouldn't have to re-setup Samsung Pay. It's the less radical option if one prefers not to reset the device, and one can always reset later if it doesn't do the trick.

[Macenstine]

I don't see how a network reset would affect Bluetooth. I had already wiped out all known Bluetooth connections in my prior troubleshooting. Also unfortunately the issue is back and not resolved. My watch stayed connected all night and this morning until I tried to pair a Bluetooth speaker to my phone. The speaker pairing hung up and never completed, so I flipped Bluetooth off and back on. When it came back on, it was as if my watch was never paired in the first place and was forgotten. I am at a loss for now until Samsung figures out what is going on with Bluetooth pairing.

[realaud]

The network reset resets ALL networks including wi-fi & Bluetooth.  It resets the antennas for both.  I believe you also have the option to reset or not reset the mobile network.  It essentially does the same thing you did by doing the complete reset without having to reset your phone completely.  Doing the network reset first would probably have solved the issue.  If it did not solve it, then a factory reset can be done.  Either way, you've already done the complete reset, so it's moot.  But should it happen again, you should troubleshoot in this order: 1. Wipe the phone's cache partition in case any leftover junk is clogging up the works; 2. Reset the network settings to reset the wi-fi and Bluetooth settings.  This goes further than just unpairing and deleting Bluetooth devices.  Unfortunately, they do not have a way of resetting just the BT or the wi-fi, it's all connected. 3. If none of the above solves the issue, then you do the factory reset.  The premise is to do the least disruptive actions first.

[Macenstine]

OK so I did the network reset and no change. I wiped the phone's cache partition and no change. This phone is less than a week old, I'm not really interested in doing a factory reset.

[realaud]

I thought you said you reset the phone and it solved the issue