S25 Ultra S-PEN rattles

[antimadder]

Hello.

I purchased an S25 Ultra, 512gb Jet Black phone.  The S-Pen rattles when I tap the left half of the screen and it sounds like something is broken under the glass when I navigate the user interface.

The S-Pen also rattles when my phone is on vibrate and it sounds terrible.  It does not matter if the S-pen button is facing up or down when inserted and no debris is inside the pen cavity.

The rattles completely stop if I lightly touch the pen button when installed or if the pen is completely removed.

I still have my S24 Ultra and the S-Pen does not rattle at all, under any condition.

I have noticed that the S-Pen material is different between the S24 and S25 Ultra phones.  The S24 Ultra S-pen appears to have a rubber coating, while the S25 Ultra feels like  plastic.  Unfortunately the S24U pen does not fit in the S25U.

The camera rattle (known and by design) + s-pen rattles makes the phone feel really cheap, no where near the 1400.00 price tag.  And with the inevitable upcoming A.I subscription enforcement, I can't justify the price even with the amazing trade value for my S24U.

Before I return my S25U, is there anything that I can do to resolve this?

[SamsungMod · Accepted solution]

Hello Bryan, Welcome to the Community. We understand the concern with the rattle noise you are hearing.

You are correct in there are many differences in the S Pens between the S24 and S25 phones. The S24 S Pen is not compatible with the S25 phone.

Many people have reported a "camera rattle" in the phones, and it has been noted it is Optical Image Stabilization. You can read more about it here: https://www.samsung.com/latin_en/support/mobile-devices/do-you-hear-a-small-noise-from-inside-of-the...

Regarding AI subscriptions, we have seen where Google is charging a fee. However, at this time, Samsung will not be charging for the Galaxy AI features.

With the S Pen rattle, you would need to have that evaluated by an authorized technician, as they would be qualified to tell you whether that is a concern or not. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.