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Constellation

Contacts not showing on Phone

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This just started today.  When I am receiving a phone call and I have a contact in my contacts, I only see the area code and phone number when the phone is ringing.  The contact name does not appear, yet afterwards, it does show the proper contact name int the "recent" tab of phone.  An example, my son called and the caller id showed the phone number, his phone number, he was calling from but not his name.

I have an S8 acitve.

Under apps in setting there are 2 apps called phone.  Both are version 1.0.0 but one is 426kb and the other is 102kb.

Contacts is version 3.8.25.28

Android version is 8.0.0

Samsung experience is 9.0

Kernal is 4.4.78-13220380

Thanks for any help you can offer.

1 SOLUTION

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Asteroid

Re: Contacts not showing on Phone

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I Disabled Call Protect and the names Returned

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43 REPLIES 43
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Asteroid

Re: Contacts not showing on Phone

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I am having the exact same issue. It also started today. I have three different apps that say "Phone." The largest (2.35MB) is version 3.0.30.11. The 2nd largest (676kB ) is version 1.0.0, and the third app (102kB) is version 1.0.0. Android Version 8.0.0 Contacts Version 3.8.25.28 Contacts Storage Version 2.0.40 Samsung Experience Home Version 9.0.12.2 Samsung Experience Service Version 10.1.00.14 Unfortunately, I messed up and deleted all my contacts this morning already, so manually putting them back in has been a fun experience that did not resolve the issue.
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Asteroid

Re: Contacts not showing on Phone

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This also started today with me I have an S8+

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Constellation

Re: Contacts not showing on Phone

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Same here but I have 3 apps titled Phone. I have been trying to come up with a solution for a couple of hours. Beyond frustrated!
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Constellation

Re: Contacts not showing on Phone

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Same problem started this morning. Have Samsung s8 plus.
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Constellation

Re: Contacts not showing on Phone

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My phone started doing the same thing in the last 24 hours. 

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Constellation

Re: Contacts not showing on Phone

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Disabling Call Protect under Settings -> Apps worked for me. Thanks! 

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Samsung Moderator
Samsung Moderator

Re: Contacts not showing on Phone

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Have you tried clearing the cache for the phone app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Contacts not showing on Phone

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I have cleared cache and data from all 3 phone apps showing up in app list.

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Asteroid

Re: Contacts not showing on Phone

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Cache has been cleared from all three phone apps and the contacts app.
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