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userRyGXO5LtYj
Asteroid

Can not log in with galaxy wearable app

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Every time I try to login in my account with galaxy wearable app for my galaxy watch, an error  appears and did not enter. (It says connection error). I have a lg g7 thinq. It's possible to fix this problem?

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userRyGXO5LtYj
Asteroid

Re: Can not log in with galaxy wearable app

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It works, thx 

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13 REPLIES 13
userSHHhue3hrP
Asteroid

Re: Can not log in with galaxy wearable app

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I'm having the same issue. Every time I click on Samsung account, it says "Warning" "Check your network connection, and try again". I've tried resetting my watch, clearing cache, and uninstalling, reinstalling the wearable app. It's become very frustrating.

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Samsung Moderator
Samsung Moderator

Re: Can not log in with galaxy wearable app

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Does this occur if you try it without the device being paired to your phone?

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userSHHhue3hrP
Asteroid

Re: Can not log in with galaxy wearable app

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Yes

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Samsung Moderator
Samsung Moderator

Re: Can not log in with galaxy wearable app

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Just to clarify, you are receiving this error message when trying to pair the watch through the Galaxy wearables app with your device is that correct?

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userSHHhue3hrP
Asteroid

Re: Can not log in with galaxy wearable app

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No, my galaxy watch is paired with my Android. The issue lies with signing into the Samsung account. I can't download anything from the Galaxy store because it won't let me sign in. When I click "sign in," a white screen appears, and then goes away. So I haven't been able to use the watch to it's full potential. As I understand it, this was a major issue back around April 22 and apparently Samsung fixed it. But my phone "Le Eco LEs3" and other Androids are still experiencing this issue.

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userRyGXO5LtYj
Asteroid

Re: Can not log in with galaxy wearable app

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It works, thx 

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userSHHhue3hrP
Asteroid

Re: Can not log in with galaxy wearable app

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What was the solution? It still shows a white screen for me.

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Samsung Moderator
Samsung Moderator

Re: Can not log in with galaxy wearable app

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Can I please get your full model number, baseband version, the device your watch is paired with as well as the Android version on the device? Also can I please get your service provider and the app version for the Samsung gear and gear fit plugin?

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userSHHhue3hrP
Asteroid

Re: Can not log in with galaxy wearable app

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Samsung SM-R805UZSAXAR Galaxy Watch Smartwatch 46mm Stainless Steel LTE GSM

 

MPSS.TA. 2.1.c7-00008-8976_GEN_PACK-1.75233.1.76286.2

 

LeEco Le S3 x522

 

Android 6.0.1

 

AT&T

 

2.2.24.19031361

 

Galaxy watch plugin*

2.2.05.19071241N

 

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