Original topic:

Can't get cellular added to my watch 6

(Topic created: 07-29-2024 12:36 PM)
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AlyceMari
Asteroid
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Galaxy Watch
Every time I try to activate my esim in my watch it states the the phone is not compatible. I have a watch 6 and a Zfold 4. 

Anyone else run it to issues with this?
25 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@AlyceMari What is the model number of your GW 6? 

AlyceMari
Asteroid
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Galaxy Watch
SM-R945U
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@AlyceMari Since AT&T sells that model, they should be able to figure it out. 

AlyceMari
Asteroid
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Galaxy Watch
They said its a samsung issue
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Carrier's always reply with that. You can ask to talk to AT&T technical support.
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AlyceMari
Asteroid
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Galaxy Watch
I did talk to AT&T tech support and they said its a software issue
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EthanPhi
Asteroid
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Galaxy Watch
This could be because of your service provider. Contact them.
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AlyceMari
Asteroid
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Galaxy Watch
Service provider says it's a samsung issue
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ChaosSaber
Honored Contributor
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Galaxy Watch
What carrier?
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