JUMP TO SOLUTION Solved

Original topic:

Cannot connect galaxy watch 5 pro to phone

(Topic created: 02-15-2024 12:03 PM)
578 Views
user3RSkK6PWLK
Asteroid
Options
Galaxy Watch

I have not been able to connect my phone for almost 2 weeks to my phone. The watch and the phone are up to date, but the watch and phone did some sort of sneaky update and started notifying me to "check out the new features on [my] device". This sneaky update happened days after the official updates that I did (because samsung forced me to update, and this is why I don't update software without a reason). I have not factory reset my watch yet because there is a lot of critical data on it that needs to sync with my samsung account first.

There is something bizarre happening when I try connecting the watch to a phone. The watch says it's not detecting any devices, yet a different phone will detect the watch immediately, but it says (for some strange reason) that I have to reset the watch before I connect it to a new device, so I can't do this as a solution. Alternatively, when I try connecting to the original device it simply will not detect it and the galaxy wearable app will not perform the unpairing process.

Update: I uninstalled the galaxy wearable app and it's now forcing me to reset the watch. This is completely unacceptable and I will never recommend a galaxy watch to anyone again. this watch is ridiculously locked down as it is. my blood is boiling right now at this ridiculous failure.

these two threads do not describe the same issue I'm having here and their solutions do not work either.

https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-watch-5-pro-won-t-connect-to-phone/m-p/25119...

https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-watches-won-t-complete-setup-with-phone/m-p/...

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watches not connecting your phone and would be happy to look into this further for you. If your watch does not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up-to-date, but it may be necessary to reset the app and unpair your watch. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003238/

 

The next step I would recommend is resetting your network settings. Please know this will remove any paired Bluetooth devices and saved Wi-Fi networks. Give these steps a try: Go to settings > general management > Reset > reset network settings

 

If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

 

For international watches, please reach out to a support team member in your country for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
PACritic
Comet
Options
Galaxy Watch
Is it bt or lte model
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watches not connecting your phone and would be happy to look into this further for you. If your watch does not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up-to-date, but it may be necessary to reset the app and unpair your watch. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003238/

 

The next step I would recommend is resetting your network settings. Please know this will remove any paired Bluetooth devices and saved Wi-Fi networks. Give these steps a try: Go to settings > general management > Reset > reset network settings

 

If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

 

For international watches, please reach out to a support team member in your country for further assistance using the following link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply