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Original topic:

Galaxy S8 with Galaxy watch 6 not working

(Topic created: 08-28-2023 03:54 PM)
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RB73
Astronaut
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Galaxy Watch

I have just bought a galaxy Watch 6 ( first watch) 

When setting it up through the Galaxy Wearable App on galaxy s8 it stopped and said I need to update the phone software. 

Unfortunately s8 no longer updates 

Can I

a) activate the watch with a newer phone and then pair it with the s8 will it still work.

b) have a workaround or another set up app

c) need to buy a newer phone 

 

Thanks 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your Galaxy watch 6 not pairing with your Galaxy S8 and would be happy to look into this further for you. The Galaxy Wearable app is the core for everything related to your Samsung smartwatch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Give this link a try for more information about compatibility: https://www.samsung.com/us/support/answer/ANS00082502/

 

Please feel free to reach back out to the community if you need any further assistance.

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usergYK0wtRfKn
Asteroid
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Galaxy Watch
Why wouldn't you upgrade the phone first before getting the watch? Most likely the phone isn't compatible with the 6
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your Galaxy watch 6 not pairing with your Galaxy S8 and would be happy to look into this further for you. The Galaxy Wearable app is the core for everything related to your Samsung smartwatch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Give this link a try for more information about compatibility: https://www.samsung.com/us/support/answer/ANS00082502/

 

Please feel free to reach back out to the community if you need any further assistance.

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