Original topic:

Galaxy Watch 5 Pro stuck on old update

(Topic created: 02-02-2024 09:06 AM)
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Khrozma
Constellation
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Galaxy Watch

Hi.

My galaxy watch 5 pro (LTE) SM-R925U is stuck on an older update for the watch despite there being numerous updates released for it. I have tried to factory reset my device both through the bootloader and settings and I still had no luck. The update build is R925USQU1ZWF4. It is stuck on the June 2023 security update. UBreakIfix couldn't fix my watch. Is there anything else I can try?

5 Replies
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Galaxy Watch
I feel that mines is stuck on July of last year I don't get it I also have tried everything I could and nothing
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SpartanVissepo
Astronaut
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Galaxy Watch
Same here. I'm stuck on the July 2023 update despite being a new update available about a month ago.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your watch not updating, and I would be happy to look into this further for you. In order to provide you with the best assistance is your watch still connected to your carriers network?

BoyCole
Constellation
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Galaxy Watch
I'm having the same problem and I'm on Google fi
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userleh1YullBs
Astronaut
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Galaxy Watch

I have the same issue. 

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