JUMP TO SOLUTION Solved

Original topic:

Galaxy watch 46mm continuously disconnecting from the phone

(Topic created on: 11/5/19 11:32 AM)
LiveInRoot
Asteroid
Options
Galaxy Watch

I'm pretty sure that there are also owners with the same problem. Does anyone fixed it? I have to open Galaxy Wearable app few times per day to stay connected, I'm not receiving notifications or calls or anything to the watch and that makes them completely useless devices. Really dissapointed! Even my son's chinese noname watch never disconnecting. We both on Android. 

0 Likes

1 Solution


Accepted Solutions
Solution
LiveInRoot
Asteroid
Options
Galaxy Watch

Do you know what interesting I've discovered? When open a tasks manager on the phone and click Clean button to clean memmory, Watch is disconnecting immediately. Even if Galaxy Wearable wasn't opened. So I've locked this app from being destroyed or closed and now connection isn't break.

View solution in context

10 Replies
pool_shark
Halo
Options
Galaxy Watch

I'm not having this issue.

Is BT in your phone disconnecting as well?

Maybe you should trying unpairing/pairing the watch.

0 Likes
LiveInRoot
Asteroid
Options
Galaxy Watch

Tried but no changes, I think started to dosconnect even more often, at least once a hour :( maybe I have defective watch. 

0 Likes
Solution
LiveInRoot
Asteroid
Options
Galaxy Watch

Do you know what interesting I've discovered? When open a tasks manager on the phone and click Clean button to clean memmory, Watch is disconnecting immediately. Even if Galaxy Wearable wasn't opened. So I've locked this app from being destroyed or closed and now connection isn't break.

View solution in context

userNyq5M6Cdip
Constellation
Options
Galaxy Watch

I don't use the task manager and have not cleared the memory but the watch still keeps disconnecting fom my S7 edge usually within and hour or two of connecting. There are a number of queries about this problem on the web and quite a few suggestions to try. But no solutions that actually work. Hope you Samsungcan help. It's very frustrating!

LiveInRoot
Asteroid
Options
Galaxy Watch

What Android version do you have?

Did you try to go through battery saving management? There also would be good to add all Watch realated apps as exceptions so battery saver won't kill them in the background.

0 Likes
userMI6b8nZYbD
Constellation
Options
Galaxy Watch

wanted to post the fix I found. 

 

Go into the battery optimization settings on your Android phone, which can be found in the Apps & Notificaitons > Special app access and make sure the Galaxy Wear app is NOT battery optimized.  Battery optimization shuts down apps that run in the background when you aren't using them.

It seems to fix it

0 Likes
userkUKnsIbPz8
Constellation
Options
Galaxy Watch

so guys .. can anyone of you tell me how to solve this problem cause I've got this to in galaxy weat 46mm. What should i do? I'm really stuck here.. please..

 

for now i just keep the apps on, and never tried to close the galaxy wearable apps. cause when i closed it and clean up the task it will disconnected soon after that..

usereDV2JDDm3a
Astronaut
Options
Galaxy Watch

What worked for me like a charm, on Android 10: go to Settings, Apps and for every related app (galaxy watch plugin, accesory service and wear app) go to power usage details and switch the App launch from Manage Automatically to Manage Manually.

No disconnects anymore and the power consumption on both phone and watch seems to be the same as before

userYkIfLAQvUD
Constellation
Options
Galaxy Watch

I have same problem. It started when i uptaded my huawei mate 10 pro on new version. I made power usage from automatically to manually. It seems better but now disconnecting and connecting when I use some other applications. That happens for 3-4 times and when I finish with application watch stay connected. 

0 Likes