I've uninstalled and reinstalled galaxy wearable app, restarted both the phone and the watch, and tried pairing it while my phone is on wifi and on mobile data. Keeps prompting me to check my network connection.
Solved! Go to Solution.
Hello, I understand how frustrating it is not being able to pair your device due to a network connection error. There are few things to try to troubleshooting the issue.
2. You can follow the steps here to correctly setup the watch with the phone.
3. If you are still receiving the Network Connection error, try troubleshooting the Wearables app by Clearing the app cache, and uninstalling/reinstalling the app.
4. If the error persists, I would recommend submitting an error report via our Samsung Members app. By doing this, it will alert our engineers. 🙂
I'm having the same problem with my new Galaxy Watch 4. I bought the device today and when I try to connect my phone, wearable app says check your network connection.
I am also having the same issue with the Galaxy wearable app while trying to set up my Galaxy Watch 4, saying "Check your network connection, then try again." I have also uninstalled and reinstalled the app and turned off my devices several times.
Same here, I've been trying for 4 hours now. I already contacted Customer Support and apparently, this is the first time the agent heard this issue. I was "recommended" to visit a service center.
I'm having the same problem. There's no problem connecting my watch 4 to my phone yesterday, but It doesn't seem to work when I tried to connect the watch to a new device right now.