Original topic:

Gear s3 melted.

(Topic created: 10-11-2020 09:35 PM)
1035 Views
userdmNmshFFRk
Constellation
Options
Galaxy Watch

My husband just discovered the charger to our gear s3 melted/burnt. There is also a burn spot on our nightstand. This is extremely concerning and I've found that this has happened to multiple people! Is Samsung doing anything to fix this issue or has there been a recall? So scary to have had this happen and to know this could have been extremely bad for my family and home had it actually caught fire!! 
20201011_225741.jpg

 

20201011_225550.jpg

 

20201011_225518.jpg

 

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

@userdmNmshFFRk I am very sorry to hear this! Please send a private message with the model code and the serial number or IMEI number of the watch so I may assist you further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

3 Replies
DGM
Sun
Options
Galaxy Watch
Sorry that happened to you. I just checked my charger for my gear S3 and it looks perfect. I'm not sure if the cable going into it is the original one or if it's just another one that I had laying around. it will be interesting to see if other people experienced the defect like you. Hopefully Samsung does something to resolve this for you. Good luck!

edit:. Before sending I just did a quick search for you. Apparently this is a common problem and Samsung appears to be aware of it. Let us know what they do for you.

https://us.community.samsung.com/t5/Gear-and-Gear-Fit/Gear-S3-Charger-melted-and-almost-caught-fire/...
0 Likes
Reply
Adaboy
Supernova
Options
Galaxy Watch
I guess I'll be unplugging my charger from the wall when not in use..
0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

@userdmNmshFFRk I am very sorry to hear this! Please send a private message with the model code and the serial number or IMEI number of the watch so I may assist you further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.