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05-11-2023 11:49 PM (Last edited 01-09-2024 11:08 AM by SamsungRei ) in
Galaxy WatchI was attending a school concert with orchestra and choir and my watch went into hard fall mode 3 times! No idea why. Galaxy Watch5 Pro
Solved! Go to Solution.
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05-12-2023 09:49 AM in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with the hard fall detection going off on you watch while attending the school concert and I would be happy to look into this further for you. I know this may be an odd question but in order to better assist, were you clapping when your hard fall detection went off on the watch?
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05-12-2023 09:53 AM in
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05-12-2023 04:07 PM in
Galaxy WatchThank you for that information. I would recommend resetting your watch, as this would take your device back to factory defaults. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/
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05-13-2023 12:21 AM in
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05-13-2023 01:19 AM in
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05-13-2023 02:22 AM in
Galaxy WatchThere is also no way for me to recreate the situation that caused the issue in the first place.
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05-14-2023 11:11 PM in
Galaxy Watch• Always
• During Physical Activity
• Only During Workouts
• Off
If it happens by mistake, you will have one minute to cancel the alert (sound, vibration, and pop-up) and avoid SOS messages from being sent.
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05-15-2023 02:00 PM in
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05-15-2023 01:57 PM in
Galaxy Watch