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Mute phone ringing when wearing galaxy watch 6 classic

(Topic created: 08-31-2023 04:00 PM)
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dion13
Constellation
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Galaxy Watch

I have a galaxy watch 6 classic and cannot mute the ringing on my galaxy flip 5 phone while wearing the watch. Can someone tell me how to do this? I could do this with my Fossil watch and the wear OS app but not with the galaxy wearable app and galaxy watch 6 classic.

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Samsung_Moderator
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Galaxy Watch

Thank you for following up. The next step I would recommend would be to submit an error report, this will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand wanting to be able to mute the phone from ringing when wearing your watch and I would be happy to look into that further for you. Give these steps a try: Go to Wearables App > Settings > Notifications and turn on mute notifications.

 

Please let us know if those troubleshooting steps worked for your symptom 

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userhR35nTr5X5
Constellation
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Galaxy Watch

I too have the same problem. On my Galaxy Watch5 I used to be able to hit the back button (bottom button) on my watch while a call was coming in and it would mute the call on both the watch and the phone. It just mutes the watch now.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for following up. The next step I would recommend would be to submit an error report, this will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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Chris33
Astronaut
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Galaxy Watch

Also happening to me recently. Very annoying. I have a Pixel 7.

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dion13
Constellation
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Galaxy Watch
I have tried that and the phone still rings while wearing watch
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userkA5Gig8or0
Astronaut
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Galaxy Watch
My samsunh phone continues to ring when connected to my galaxy 6 watch. I've tried all the recommendations listed on this site and others with no luck. I called Samsung support and they basically said the same. I'm far from the only one with this problem and would not of bought this model had I known.
edh001
Astronaut
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Galaxy Watch
Yeah. I used that feature all the time. It appears to have been removed. 🫤
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bsquared82
Astronaut
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Galaxy Watch

I've been asking for this feature for years. I've been a samsung galaxy watch user for several generations and every time I ask about it, it turns out that's not possible based on how they use the mute function. Is there any way to request this feature?

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