Original topic:

No PIN- Lock None

(Topic created: 10-06-2024 08:24 AM)
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Whodat504
Asteroid
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Galaxy Watch
My watch disconnected from my phone yesterday. To reconnect its asking to enter a pin. I've never set a pin. I've been troubleshooting since yesterday. Reboot, reset, uninstalls, reinstall. Support just wanted to push me to buy another watch when this 1 works perfectly. We did a factory reset and it booted up to same info. I'm in the middle of a step challenge and don't want to miss out because I can't connect to record my steps. Why am I being asked to enter a non existent PIN after all this time?
9 Replies
Whodat504
Asteroid
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Galaxy Watch
Out of 44 views, you all are as stumped as I am.
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realaud
Honored Contributor
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Galaxy Watch
Perhaps it wants you to set a pin, not asking for an already established pin. Which watch do you have? Pethaps they want you to enter your phone pin. Do you unlock your phone with a pin?
Whodat504
Asteroid
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Galaxy Watch
Hi realaud. had same thought too. I set one and I was told it was incorrect. I've tried factory reset and watch opened to my same info. Yet now the watch only show as signed into but not showing in registered list. Buy I registered. I'm exhausted trying to fix.
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realaud
Honored Contributor
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Galaxy Watch
Does the phone still show as a device in the wear app (even if it's greyd out)? If so, delete the watch and then select pair new watch, or on the watch select move watch to new phone and see what happens.
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realaud
Honored Contributor
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Galaxy Watch
It doesnt need to be registered to be signed in. Registration doesn't matter except for warranty. Your device can stiill be found by the find app.
Whodat504
Asteroid
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Galaxy Watch
Yes and it's also paired with my phone but weirdly not connected nor syncing. I am attempting another reset. Been at this all weekend sadly. If it doesn't connect this time, I'll find a smartwatch on tiktokšŸ˜‚šŸ˜‚šŸ˜‚
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realaud
Honored Contributor
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Galaxy Watch
You can pair it with your phone, but won't connect without the wear app. The app is the bridge. When you uninstalled the app, it kept the watch as a paired device, but is not recognizing it when attached. Instead of uninstalling the app again, just delete the watch from the wear app and unpair it from your phone. The app does the pairing when it's properly engaged. You never mentioned which watch you have.
Whodat504
Asteroid
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Galaxy Watch
Yes correct. I'm using the app trying to connect. The app tell me to complete on watch. I get a pop-up on watch I click check and then I'm asked for PIN. I have the galaxy watch classic.
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realaud
Honored Contributor
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Galaxy Watch
Try going to the settings ON the watch, go to security and privacy and set a pin. Then see if you can complete the setup.