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Cosmic Ray

Samsung Pay: Two galaxy smart watches on one Phone = reset 1 watch

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Two galaxy smart watches on one Phone = reset 1 watch

 

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Samsung Moderator
Samsung Moderator

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Samsung Pay will only connect to one device at a time. This is by design. If you have additional questions, contact Samsung Pay directly, 844.726.7297.



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Samsung Moderator
Samsung Moderator

Re: Two galaxy smart watches on one Phone = reset 1 watch

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This is normal as only one watch is able to be connected to your device at one time. 


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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Samsung Wear can only (actively) connect one watch at a time. I understand that. But it can manage 2 watches. In fact it will automatically switch the active connection to the watch you're wearing. 

I'm sure you're aware of that so pardon me for stating the obvious.   But the problem lays with Samsung Pay for Galaxy Watch.

It can only connect manage 1 watch at a time.

Samsung is selling multiple watch models designed for different occasions, ie: sports and formal.


Right now you can only have one watch with Samsung Pay enabled.

So you can only pay when you have your formal watch on but not when you have your sports or vis versa.  Furthermore, Samsung does not inform the user of this limitation which is a major purchase criteria thereby allowing the customer to be misinformed.

This is not acceptable, please issue a fix.

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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What's Samsung's response to this problem?

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Any updates to this issue?

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Any updates to this issue?

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Now with the release of Active 2, more people have multiple watches needing Samsung Pay, is samsung going to fix this?

 

Right now the only way to get multiple watches with Payment ability is the buy a smart watch under a different brand that support pay function(there are garmin huawei etc), is that what Samsung wants?

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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My apologies, Samsung Wear is able to connect my device to multiple watches at the same time as seen in the screenshot.

Its Samsung Pay (watch) that is not working when the active watch is switched.20190705_135626.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Samsung Pay will only connect to one device at a time. This is by design. If you have additional questions, contact Samsung Pay directly, 844.726.7297.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usergGcM2b9X8j
Cosmic Ray

Re: Two galaxy smart watches on one Phone = reset 1 watch

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Can the Samsung Pay Team add this to their feature request or at least inform the user on the retail box that only 1 Samsung Pay device is supported?

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