Original topic:

Samsung pay on Watch 4 requires pin with unlocked device after update

(Topic created: 07-31-2023 10:37 AM)
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Mebe83
Constellation
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Galaxy Watch

Is anyone else all of a sudden since the last update having to enter in their pin to use Samsung pay when your watch is already unlocked???

28 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@jlzimmerman If your watch thinks that you have taken the watch off your arm, you will need to unlock it. It sounds like your watch thinks that this is happening. 

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jlzimmerman
Cosmic Ray
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Galaxy Watch
Thank you for this. I always have my watch on my arm. I can't even access my watch face without putting in a pin. I guess my watch is hosed.
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@jlzimmerman Try this.

  1. Swipe down on the watch face.
  2. Click the gear icon to open settings
  3. Click on Security and privacy
  4. Turn off Wrist detection 
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jlzimmerman
Cosmic Ray
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Galaxy Watch
I reset my watch this morning and still prompts for the pin/pattern just to display the watch, but I will try your suggestion and see if that helps. Thank you.
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jlzimmerman
Cosmic Ray
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Galaxy Watch
Nope, turning off wrist detection has not helped. I still have to enter a pin/pattern anytime I want to view anything on my watch.
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realaud
Red Giant
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Galaxy Watch
May I suggest 2 things? 1) make sure the sensor area is clean on the underside of the watch and 2) make sure your watch band isn't too loose.
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BeS0x51
Constellation
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Galaxy Watch

I have the same issue, but only with Samsung Pay. GPay works as expected. If the watch is unlocked I can use it right away without any additional pin. That's why I believe that it is a Samsung Pay "security feature", but I agree with what someone else said in the thread, this is rather a anti-security feature. Forcing me to enter the pin while standing in a groups of people in a shop doesn't increase the security, quite the opossite, it allows people to get the pin and later steal my watch.

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LostCursor
Astronaut
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Galaxy Watch

I've faced this issue and I can confirm that it's not happening because of wrist detection.

The Samsung Pay app on the watch now has a separate pin that you need to enter in addition to the screen unlock pin. What I find most annoying is using my watch as a transport card now, because I have to make sure that the app is unlocked before I can tap in and out. 

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realaud
Red Giant
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Galaxy Watch

You will all be happy to know that there was a new update to Samsung Pay plugin the other day and the secondary PIN requirement was removed.  If your watch is unlocked, you will not have to enter a PIN to use Samsung Pay any longer.

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