Original topic:

Watch 6 classic mic stopped working

(Topic created: 03-18-2024 10:06 PM)
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Francis007
Cosmic Ray
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Galaxy Watch

My watch 6 classic mic stop working also. I'm nit sure when this issue started but Im sending it to UBREAKIFIX BY ASURION to be looked at and/or repaired/replaced. But after talking with other galaxy watch users (watch 4, 5 & 6) it appears that this is a on going issue with the watch mics. Can anyone else here say they've been having this same issue?

4 Replies
SergioRC20
Comet
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Galaxy Watch
Hello,

Have you tried running a Diagnostic on your Watch? If not, please check on your phone:

Settings>Diagnostics>Select Watch.

One of the steps if the mic, this may help you to find out if it's a software or hardware issue.
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Ngood
Astronaut
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Galaxy Watch
I've had the same problem twice on my watch 6 and sent it back for repair. The last time I talked to a technician who told me that the tiny microphone port, which is just below the space between the 2 buttons, was clogged. I've had the watch back for about a week and decided to test it today. I tried recording on my watch, and the recording was very low. I used compressed air to blow out the microphone port, and everything worked fine. The issue, as I see it, is that the microphone port, which was in a good location on the Watch 5, is in an extremely poor location on the watch 6, which caused it to easily clog.
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Francis007
Cosmic Ray
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Galaxy Watch
Yes, I've run all of the diagnostics & made sure my system on the watch is up to date.
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Members_Jh93Nqm
Constellation
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Galaxy Watch

I've sent my Classic 6 watch in twice to Samsung with the same issue. I could hear people but they couldn't hear me during a call. The first time, this is what they reported:

Original Problem:
POWER - POWER - NO POWER AFTER UPGRADE

Problem found:
TX AUDIO - MIC - LOOPBACK FAILURE

Solution:
S/W UPDATED - REPLACED COMPONENT

When they sent the watch back, I was able to have a convo using my watch. Well, over the last couple of weeks or so, the same issue occurred. I went through troubleshooting. Ended up sending the watch back to Samsung. This time, they have noted that they are sending the watch back unrepaired. I called and they said that means they couldn't get a part, and/or the unit is unrepairable. So I'll get a replacement or a refund. Unfortunately, there is definitely a problem with mics on these watches.

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