Original topic:

Watch backup to cloud stalled

(Topic created: 3 hours ago)
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Johncos_ie
Astronaut
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Galaxy Watch

My watch backs up successfully to my phone but any time i try to back up to Samsung cloud it stops around 83% each time

Any ideas how to get it to complete? 

Thanks 

2 Replies
PrivacyandSecurity
Cosmic Ray
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Galaxy Watch
The software needs work. A lot of work.
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realaud
Honored Contributor
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Galaxy Watch
As long as you have a backup on the phone, it backs up with the phone's backup to the cloud. If, however you want (as I do) the separate backup to the cloud, try going into the "restore" section and deleting any current watch backup that's already in the cloud (not the one on your phone - when you click restore, it should show 2 watch backups: phone and cloud). Reboot your watch and then try forcing the cloud backup again or wait until regular backup time.

You can also use Smart Switch to back up the watch to a computer or the cloud via computer connection.
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