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yesterday in
Galaxy WatchWill my watch trade-in have any issues if it doesn't have the serial number, model number, display size, etc. printed on the back (generic backplate)? I just noticed this on the (originally bought used) Galaxy Watch 4 Classic I'm planning to trade in.
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yesterday in
Galaxy WatchHi! Does it say anything at all? Do you mind posting a picture of it?
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yesterday in
Galaxy WatchSure. The truncated model number shows up in settings as SM-R890, which is as expected for a 46mm Galaxy Watch 4 Classic Wifi/Bluetooth. I can see the serial in "About Phone" as expected. When I connected the watch to my Samsung account, it confirmed the full model number as SM-R890NZKAXAA, which is the US model.
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yesterday in
Galaxy WatchIt looks like whoever haad the watch before you might have broken the back plate and replaced it with one they bought off of the internet. This might make it difficult for the trade-in.
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yesterday in
Galaxy WatchThanks. I figured as much, but wanted a second opinion.
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an hour ago (Last edited an hour ago ) in
Galaxy WatchYou should be great for trade-in.
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yesterday in
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yesterday (Last edited yesterday ) in
Galaxy WatchThat makes sense. Since I originally bought it on eBay, documentation with serial numbers are limited to packing receipt. Would you be able to share how to get in touch with the trade-in program's support team?
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yesterday in
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yesterday in
Galaxy WatchThanks. I previously got routed to a sales representative when I asked this question by chat, but I'll try to specifically ask to be routed to trade-in support.
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