Whatsapp Caller ID isn't showing on Watch 7

[Bilge Yaşar]

I recently bought S24 Ultra and Watch 7. Whatsapp caller ID isn't showing on Watch 7.  Previosly I had Watch 2 Active. I didn't experience such a problem. I checked all permissions related with watch and contacts. It is not resolved.

[ringflow]

It seems like this might be an issue with the WhatsApp integration on the Watch 7. Here are a few steps you can try to resolve the issue:

1. Update WhatsApp: Make sure you have the latest version of WhatsApp installed on your phone.

2. Re-pair Your Watch: Sometimes re-pairing the watch can refresh app permissions and resolve issues. Disconnect the watch and pair it again via the Galaxy Wearable app.

3. Notification Access: Ensure WhatsApp has notification access enabled on your phone. You can check this under Settings > Notifications > WhatsApp.

4. Contact Sync: Go to the Galaxy Wearable app and check if contact sync is enabled for your Watch 7.

5. WhatsApp Number Registration: If the issue persists, consider re-verifying your WhatsApp number on the app to refresh its integration with your device.

If these steps don’t work, it might be worth reaching out to Samsung support or checking if a software update is available for the Watch 7. Hope this helps!

[Bilge Yaşar]

None of the suggestions worked. Caller ID is not shown. I can only see the number of the caller on the watch. 

[userella]

What showed up the name or photo? On my smart watch not Samsung it showed a bunch of numbers with decimals in it. Then it quit showing that. It could be the app.

[Bilge Yaşar]

Only the phone number of the caller is showing. 

[userella]

WhatsApp doesn't offer caller id you have to add the number as a contact. If the name isn't showing then it may be a sync issue. I reval seeing names on my watch like in chat.

[userella]

Maybe under contacts in settings enable third party options and see if WhatsApp has permission, then see if the app in your watch has the permission.

[rozper]

It seems the issue might be due to contact sync or app permissions. Here’s a quick solution to try:

1. Enable Contact Sync: Open the Galaxy Wearable app > Manage Notifications > Call & Message Notifications > Make sure Contact Sync is ON.
2. Clear Cache/Data: Go to Settings > Apps > Galaxy Wearable > Storage > Clear Cache and Data, then re-pair the watch.
3. Reinstall WhatsApp: Uninstall and reinstall WhatsApp to ensure proper contact sync.
4. Check Permissions: Go to Settings > Apps > WhatsApp > Make sure Contacts, Phone, and Storage permissions are enabled.
5. Battery Optimization: Turn off battery optimization for WhatsApp under Settings > Battery > Battery Optimization.

If the issue persists, try contacting Samsung Support or WhatsApp Support.