Original topic:

galaxy watch 6

(Topic created: yesterday)
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mnmacd
Asteroid
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Galaxy Watch

Did galaxy store get discontinued for the galaxy watch 6?  I purchase a watch face with my previous watch(galaxy active smr-500)  and now I can't retrieve it.  

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

Sorry to hear that



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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

The watch Active ran on Tizen where the Watch 6 runs on Google Wear OS so the watch faces are not compatible with the new Watch 6 Google OS you have to use the Google play store to locate new watch faces for the new OS 



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mnmacd
Asteroid
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Galaxy Watch

how do I retrieve my purchased watch faces then?

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

Watch faces purchased on the Active can only be used on devices running Tizen OS they won't work on your Watch 6 and can't be retrieved since they are not compatible  with Wear OS 



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mnmacd
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Galaxy Watch

Well, that's a bummer. so that money's just wasted, I guess.

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

Sorry about that hopefully you didn't purchase that many 



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mnmacd
Asteroid
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Galaxy Watch
Just a few
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

Sorry to hear that



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