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Original topic:

switch back to exercise screen while swimming

(Topic created: 09-18-2022 01:16 AM)
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Beery
Asteroid
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Galaxy Watch

It happens while I'm 'swimming' with watch 4 that a notification kicks in. The screen changes to the notification. How can I switch back to the exercise screen? The screen touch is disabled due to water mode.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your notification screen popping up while in water lock mode and would recommend a reset of your Galaxy watch 4. 

 

If you decide to give your watch to a family member (how sweet!), or if you just want a fresh start, you should reset the watch. All of your personal data will be removed, and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. 

 

Note: Available screens and settings may vary by wireless service provider, software version, phone, or watch. When you reset a LTE watch that has active service, you may need to contact your service provider to reactivate service for the watch again. Give this link a try for the step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting your watch and are still experiencing these symptoms I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864.

 

If you have an international device, please reach out to a support team in your area directly for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your notification screen popping up while in water lock mode and would recommend a reset of your Galaxy watch 4. 

 

If you decide to give your watch to a family member (how sweet!), or if you just want a fresh start, you should reset the watch. All of your personal data will be removed, and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. 

 

Note: Available screens and settings may vary by wireless service provider, software version, phone, or watch. When you reset a LTE watch that has active service, you may need to contact your service provider to reactivate service for the watch again. Give this link a try for the step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting your watch and are still experiencing these symptoms I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864.

 

If you have an international device, please reach out to a support team in your area directly for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html