Flip 5 green line

[flip5user]

I got the Flip 5 when it first came out. A couple days ago a green line showed up in the middle of my screen. I went to t-mobile and they told me they can get me a new phone if I pay a extra 30 dollars a month or remove the insurance from the other phones in my plan to get it for free. I'm really upset because this isnt my fault!!! 

[Samsung_Moderator · Accepted solution]

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/