JUMP TO SOLUTION Solved

Original topic:

Pixel loss on pre-ordered Flip 5

(Topic created: 08-11-2023 07:43 AM)
1957 Views
Att Account Exec
Constellation
Options
Galaxy Z Flip

It's going to be a chaotic launch if my very first customer of the day, was a woman who got her Z Flip in the mail yesterday with missing pixels down the middle of where the phone folds. 

 

Troubling news, as my Z Flip is on my doorstep as we speak. 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

 

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

 

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

0 Likes
Reply