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Original topic:

Add me to the backlight failure club. $2300 down the drain. 2 years old, Out of warranty.

(Topic created: 01-01-2022 05:05 AM)
user3K99TkwP2z
Constellation
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HD and UHD TVs

Repair shop wants over $100 just to come out and look at it. After seeing how the repair goes on Youtube, I'm sure it's going to be prohibitively expensive on an 82" tv. I have another Samsung that's covered still, but I can tell you it'll be the last Samsung product I ever buy. Talk about disappointing, as the tv was great before this. (yes, I did contact support)

 

backlight.jpg

1 Solution


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SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

Hello! I understand how this can be frustrating with your TV having these issues, if this is occurring on all sources and during the picture test then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have a service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 


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3 Replies
hlfway2anywhere
Asteroid
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HD and UHD TVs
I work in a club with 7 samsung flat screens and 3 of them did this. Embarrassing.
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Diaboyos
Neutron Star
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It's not limited to Samsung. It's inherent to any back or edge lit TV. Look into OLED TV's instead.
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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! I understand how this can be frustrating with your TV having these issues, if this is occurring on all sources and during the picture test then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have a service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.