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Original topic:

Add me to the backlight failure club. $2300 down the drain. 2 years old, Out of warranty.

(Topic created: 01-01-2022 06:59 AM)
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user3K99TkwP2z
Constellation
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Repair shop wants over $100 just to come out and look at it. After seeing how the repair goes on Youtube, I'm sure it's going to be prohibitively expensive on an 82" tv. I have another Samsung that's covered still, but I can tell you it'll be the last Samsung product I ever buy. Talk about disappointing, as the tv was great before this. (yes, I did contact support)

 

backlight.jpg

3 Replies
hlfway2anywhere
Cosmic Ray
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I work in a club with 7 samsung flat screens and 3 of them did this. Embarrassing.
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Diaboyos
Honored Contributor
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It's not limited to Samsung. It's inherent to any back or edge lit TV. Look into OLED TV's instead.
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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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Hello! I understand how this can be frustrating with your TV having these issues, if this is occurring on all sources and during the picture test then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have a service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 


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