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Original topic:

Sparks, Burning Smell, and Now No Power on Samsung TV

(Topic created: 08-27-2023 09:43 AM)
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FrysOm
Constellation
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HD and UHD TVs

Hello - while watching the TV, near the bottom left in the back of the TV something blew, it made a sound, and sparks started falling down. There was a burning smell coming from the back of the TV and now it doesn’t turn on at all. The model is UN65NU8000. It is connected to a powerful surge protector. Nothing else happened to any of the other devices connected to the surge protector. Can somebody help with this please?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Oh no! I hope everyone is okay! So that we can get this looked into I would recommend calling in directly at 1 (800) 726-7864 to get this resolved as fast as possible. Or if you prefer you can also send us a private message with the following below. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

Full Model: 

Full Serial:

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2 Replies
Satru
Comet
Options
HD and UHD TVs
Smell burned call tech , need to be checked inside for short part.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Oh no! I hope everyone is okay! So that we can get this looked into I would recommend calling in directly at 1 (800) 726-7864 to get this resolved as fast as possible. Or if you prefer you can also send us a private message with the following below. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

Full Model: 

Full Serial: