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Original topic:

Volume Gets Stuck on my Samsung TV

(Topic created on: 11/9/20 5:55 PM)
LadyEvil
Cosmic Ray
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HD and UHD TVs

We have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating. 

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userG3T5SfpJjl
Cosmic Ray
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HD and UHD TVs

FIXED (for now) - Had a similar issue for months and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly. I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my Samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.

 

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If this does not work for you, service is required. To have service set up, please feel free to reach out to Samsung directly via one of the following options and with a link to our thread.

  1. Facebook Messenger: http://m.me/samsungsupport
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  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

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224 Replies
userYzmTcqrrMp
Asteroid
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HD and UHD TVs

I've had the same issue and tried everything listed in these forums.

 

I've read: 

1. New batteries in the remote

2. Power cycle the TV

3. Reset the audio

4. Reset the TV to factory default

5. Remove batteries from remote, hold power button for 10 seconds

6. Remove batteries from remote, hold power button for 40-50 seconds

7. Hold the 'down' arrow and 'pause buttons simultaneously until a message displays "remote learned"

 

None of these worked! After troubleshooting and using my process of elimination, I discovered disabling 'Autorun Smart Features' solved my problem! 

 

In short:

 

SETTINGS > GENERAL > SMART FEATURES > AUTORUN SMART HUB (disable) 

 

I hope this helps. 20201110_040623.jpg

 

LadyEvil
Cosmic Ray
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HD and UHD TVs
Thank you. Just turned it off. Crossing my fingers this works!
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userVnpr1eQdhc
Constellation
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reset the smart hub. worked for me

userP0xalUgnrh
Asteroid
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HD and UHD TVs

this worked for me too, thank you!!   I didn't have the option to "disable autorun smart featers" as the button wouldn't change anything - but saw the option on a different screen to reset the smart hub so tried that.  We were just about to buy a new TV due to this -so I'm happy it worked!

usertBhnOcqIn0
Astronaut
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HD and UHD TVs

Where did you find this screen I also cannot unclick the setting

usermmFauRogmI
Astronaut
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HD and UHD TVs

Which screen did you go to. I am having the same problem where the button won't disable. 

userfyA2kFJ4DL
Astronaut
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HD and UHD TVs

Where did you find the option to reset the smart hub?


@userP0xalUgnrh wrote:

this worked for me too, thank you!!   I didn't have the option to "disable autorun smart featers" as the button wouldn't change anything - but saw the option on a different screen to reset the smart hub so tried that.  We were just about to buy a new TV due to this -so I'm happy it worked!


 

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user4ZMGXEMmyB
Astronaut
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HD and UHD TVs

Settings, support, self diagnose, reset smart hub

userpg9BBDMfIz
Astronaut
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HD and UHD TVs

This worked perfectly. Thanks